At wāk, we stand behind the quality of our products and are committed to ensuring every customer has a great experience.

Due to the nature of our products and for hygiene and quality control reasons, all sales are final. We do not accept returns, exchanges, or refunds.

Replacement or Store Credit

If you receive a product that is:

• Damaged during transit;
• Defective; or
• Incorrect;

You may be eligible for either:

• A replacement of the affected product; or
• Store credit equal to the purchase value of the affected product, redeemable on future purchases at itswak.com.

Approved claims will be resolved with either a replacement or store credit, at wāk’s sole discretion.

Eligibility Requirements

To be eligible for a replacement or store credit, you must:

• Notify us within 24 hours of your order being marked as delivered.
• Provide your order number.
• Submit clear photos and/or videos showing the issue, including the product and its original packaging.

Claims submitted after 24 hours, or without sufficient supporting evidence, may not be approved.

Non-Refundable Charges

Cash or card refunds are not provided under any circumstances.

Shipping charges, customs duties, taxes, import fees, and handling charges are non-refundable and are not eligible for store credit.

How to Submit a Claim

To submit a claim, please contact us at hello@itswak.com within 24 hours of delivery and include:

• Your order number.
• A description of the issue.
• Clear photos and/or videos of the product and its original packaging.

Our Customer Support team will review your claim and respond as quickly as possible.

Right to Refuse Claims

wāk reserves the right to refuse any claim that does not meet the requirements of this policy or where misuse, abuse, fraud, or unauthorized modifications are suspected.

By placing an order with wāk, you acknowledge that you have read and agreed to this policy.