All orders placed through our online store are fulfilled from our fulfillment center in the UAE. Orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.
Delivery times vary depending on the shipping carrier and the customer’s location. Estimated shipping times are as follows:
• UAE & GCC countries: 2-5 business days
• International orders: Varies by destination and carrier
While we strive to offer the fastest possible delivery, actual shipping times may be affected by factors beyond our control, such as customs processing, carrier delays, or unforeseen circumstances.
Shipping rates are calculated at checkout based on the destination and selected shipping method. Any additional customs duties, taxes, or import fees are the responsibility of the customer and may vary by country.
For select locations, same-day or express delivery options may be available at checkout. Availability and pricing depend on the carrier’s service in your area.
International orders may be subject to customs duties and taxes imposed by the destination country. These fees are not included in our product or shipping prices and must be paid by the recipient upon delivery.
Customers are responsible for providing accurate shipping details. If a package is returned due to an incorrect address or failed delivery attempts, we may charge an additional shipping fee for resending the order.
If your order is significantly delayed or lost in transit, please contact our support team at hello@itswak.com so we can assist you in resolving the issue with the carrier.
For any questions regarding our shipping policy, feel free to reach out to us at hello@itswak.com